Frequently Asked Questions

1. What features does a Impact Canopy have that makes it stand out from other available brands?
   1. All Impact tops are FR rated. This in not necessarily true for many of the other competitors.
   2. Powder coated frame components are textured to resist scratching and finished in a bi-colour scheme to hide soiling.
   3. Impact frames are stronger with fewer pieces, adding to ease of use and uncomplicated maintenance.
   4. Impact pioneered the use of pull pins as a safer alternative to finger pinching push buttons.
   5. Our height-adjustable peak pole allows users to tighten up their tops to ensure a perfect fit.
   6. Our use of extruded, rather than seam-welded, rolled steel in the truss bars allows for stronger frames that weigh less than conventional designs.
   7. All components can be easily replaced with a commonly available Allen key.
   8. All canopies are provided with a tie down kit and rings at the canopy corners for securing the canopy in windy conditions.
2. How does a Impact compare in price and quality with other available brands?

   Manufacturing practices at the factory ie standardized dimensions on component tubing which allows for simpler inventory and greater economies of scale coupled with our container- load buying practices allow us to offer a better, stronger, lighter canopy that is easier to put up than the competition's. As with any product, when you compare features, Impact Canpies | Impact Canopies are the best value available.

3. What sizes of frames are available?

   Frame sizes may vary within the different types of frames available, but the standard sizes are

   • 5' x 5'
   • 8' x 8'
   • 10' x 10'
   • 10' x 15'
   • 10' x 20'

4. What are Impact Frames made of?

   
   M-Series: Commercial grade aluminum
   
   DS: Lightweight powder coated steel with a hammertone textured finish
   
   CL (Commercial Grade): Durable powder coated steel with a hammertone textured finish and adjustable peak height.

5. How heavy are Impact Canopies?

   M-Series from 61-99 lbs including 500 D Top
   
   DS: 52-58 lbs including 500 D Top
   
   CL (Commercial Grade): 71-122 lbs including 500 D Top

6. What are Impact tops and walls made of and are they water & fire resistant?

   Impact tops are made with heavy duty 500 denier reinforced polyester fabric, which is water resistant, fire retardant, & UV treated.
   
   Impact has two different types of walls available:
   
   Commercial grade are made with the same material as our tops, 500 Denier polyester, water resistant, fire retardant and UV treated. There are full walls & half walls, which come in a variety of colours and can have side zippers and middle zippers.
   
   Our less expensive choice for budget minded customers are made of a lightweight poly. These are only available in white and can be purchased separately or specially priced as a set of three.

7. Can Impact | Canopy tops be washed?

   By using a mild detergent and a soft brush, you can rinse down your Impact Canopy with a garden hose. Just ensure the top is completely dry before you fold and store it. This being said, however, you should avoid scrubbing your canopy top if you have graphics on it.

8. Can Impact Canopies handle wind and rain?

   Impact Instant Canopies are manufactured to provide instant protection from the elements. They stand securely on dirt, grass or pavement, but to avoid a sudden wind, it is best that they are staked or weighted down. Though they can withstand the elements, please be reminded that Impact Canopies are not meant to be a permanent structure, so they should not be left unattended for lengthy periods of time.

9. How can I try out a Impact Canopy to see if it will meet my needs?

   If you rent a Impact Canopy from us, and decide within 30 days of the rental that you would like to buy one, we will deduct the cost of the rental from your purchase.

10. What colours are available for the tops & commercial grade walls?

    Standard Impact colours include royal blue, white, green & red.
    
    Custom colours include black, yellow, orange, gold, turquoise, pink, purple, navy blue, gray, forest green and camouflage.
    
    

11. I'd like to put my company logo on my canopy top. What options do I have?

    When you customize a Impact Canopy top, you'll be open for business in just 5 minutes. Add custom printed SkyFlags or Banners and you'll have created a valuable but cost-effective marketing tool. From one colour to full colour, or completely digital, our professional Graphics Department will work with you to create a canopy that will uniquely portray you or your company. You can add to the unique look by choosing a colour from our large selection.

12. What do I need to provide for a custom canopy?

    Vector artwork is best, so files created in Illustrator, Photoshop, QuarkXPress, Coreldraw and saved as .eps work the best. Are they really that quick to set up? Yes, they set up quickly, easily and with no tools needed. With our truss design, you can open and close your canopy all by yourself in a matter of minutes. By leaving the top on, there aren't any loose parts. You'll love it!

13. What kind of warranty does a Impact have?

    Impact Canopies Canada | Impact Canopies Canada offers a 2 year limited warranty, which protects your canopy under normal usage. Please see our "warranty" section of the website.

14. How long can I expect my canopy to last?

    There are many factors contributing to the length of time a Impact Canopy will last. Some of these factors include how often it is used, under what conditions, and how it is stored. A range may be between three to eight years, with the shorter end being those who deploy the canopy as often as three times per day from late spring right on into fall, under any and all conditions, while longer end being second-income couples using the canopy as a vendor's stall at local festivals and fairs. While the frame can be kept going forever, the tops may be replaced earlier for reasons such as a change in corporate image or logo, a need for a different look for a new promotion, or loss through mishap. The fact that we guarantee our entire canopy for two years, (twice as long as our nearest competitor) is testament to the fact that we believe in our product and will back them better than anyone else!

15. Who do I contact if I need replacement parts or tops?

    Your Impact Instant Canopy has been made to last, however at some point, your unit may become damaged and in need of repairs. Through our network of Canada Wide Impact Service and Parts Centres we now offer you the best possible response time in getting your Impact back in operation. Call on our toll free number (877-776-6655) to talk to one of our Impact specialists and we'll be happy to help you with any questions you may have and any parts you may need.
    
    Please refer to "Parts" on our website to easily find the part you need.

16. What tools do I need if replacing a part?

    A Philips screwdriver or allen key is all you need.

17. What is the height of a Impact Canopy?

    Depending on what height you chose to have your Impact set up at, all our models range from a minimum of 10'3 to a maximum of 11'6"

18. What is the clearance on a Impact Canopy?

    The total clearance of a Impact is the Industry's best! From the ground to the lowest truss, all of our models have a clearance from a minimum of 5' 10" to a maximum of 7'1"

19. What other Impact products do you have?

    Impact produces high quality products, ranging from plain units for your back yard to a wide variety of custom printed products suitable for high impact branding. These include Skyflags, & banners, removable valance banners, reversible & high visibility tops, not to mention a wide selection of accessories like dust covers, wheeled bags, deluxe bags, weight bags, mesh walls plus more...all designed to compliment and expand the use of your Impact Canopy. Please refer to "accessories" on our website.